Why don’t my customers receive their invoices in the right language?

Did you read our setup guide about how to create invoices in different languages? If you haven’t read it yet, please click here to read it before reading this guide. When you install Simple Invoice, it automatically creates a “default” invoice template for your store. You can select the document...

Why am I not able to see any tax on my invoices?

Simple Invoice – Order Printer simply prints your order data as an invoice. Once you have your taxes set up correctly in your Shopify store, Simple Invoice will use these tax settings and automatically display all the required tax details on your invoices. There isn’t any configuration that needs to...

Where can I change the page margin for my invoices?

You can change the page margin for your invoices from the browser’s print preview screen.

What are the variables I can use for the invoice email content?

You can use predefined variables in the invoice email content. In your email content field, you can utilize four “variables” and two “if conditions.” These variables and conditions are already included in your default email content, and you have the flexibility to remove any that you do not wish to...

Quick Setup Guide

You can watch the following video to walk you through the initial configuration process of Simple Invoice.  After installing Simple Invoice, you will be directed to the “Invoice Settings” page where you can edit your basic company information, upload your logo, and configure your initial settings. To make further...

How does the Free plan work?

With the Free Plan of Simple Invoice – Order Printer, you have all the essential tools to start invoicing for your business. Simple Invoice’s Free Plan subscription offers: 50 Invoices / Month Draft Orders, Packing Slips, Credit Notes, and Return Forms Legislation Compliant Documents Multi-Currency Support Bulk Print & Download Process...

How can my customers pay the remaining balance of their orders from the My Account section of my store? (Online Store 2.0 Themes)

Your customers can directly pay the remaining balance of their orders from the “My Account” page simply by following the steps in the video below.  Here is an example screenshot of the added feature.

How can my customers pay the remaining balance of their orders from the My Account section of my store? (Online Store 1.0 Themes)

Your customers can pay the remaining balance of their orders from the My Account section of your store by activating the My Account Page Payment Link feature. Please follow the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Settings”...

How can my customers pay the remaining balance of their orders from the My Account section of my store?

Your customers can directly pay the remaining balance of their orders from the “My Account” page. Please click the link according to your Online Store version. If you are using the Online Store 2.0 theme, please click here. If you are using the Online Store theme, please click here.  

How can my customers make a payment for unpaid or partially paid orders?

Your customers can make a payment for unpaid or partially paid orders in two different ways. You can send an email via Simple Invoice with a payment link or/and you can activate the My Account Page Payment Link feature. Sending Payment Link via Simple Invoice You can send a payment...

How can my customers download their invoices from the My Account section of my store? (Online Store 2.0 Themes)

Your customers can directly download their invoices from the “My Account” page simply by following the steps from the video below.  Here is an example screenshot of the added feature.

How can my customers download their invoices from the My Account section of my store? (Online Store 1.0 Themes)

Your customers can download their invoices from the My Account section of your store by activating the My Account Page Invoices feature. Please follow the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Settings” on the Simple Invoice dashboard....

How can my customers download their invoices from the My Account section of my store?

Your customers can directly download their invoices from the “My Account” page. Please click the link according to your Online Store version. If you are using the Online Store 2.0 theme, please click here. If you are using the Online Store theme, please click here.

How can my customers download invoices after a successful purchase?

Your customers can download their invoices after a successful purchase by activating the Order Success Page Invoices feature. Please follow the simple steps in the video below.  After activating this feature, your customers can download their invoices by clicking the link.

How can I use an image on the invoice email content?

You can use an image on the invoice email content by uploading an image or adding the URL of that image. Please follow the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on “Settings” on the Simple Invoice dashboard. Step 3:...

How can I upload my invoices to Google Drive?

You have the option to link your Simple Invoice account with your Google Drive account, enabling you to manually or automatically upload all your document types. Kindly follow the steps outlined below: Step 1: Access Simple Invoice from the “Apps” section of your Shopify store. Step 2: Navigate to the...

How can I upload my invoices to Dropbox?

You have the option to link your Simple Invoice account with your Dropbox account, enabling you to manually or automatically upload all your document types. Kindly follow the steps outlined below: Step 1: Access Simple Invoice from the “Apps” section of your Shopify store. Step 2: Navigate to the “Settings”...

How can I upload my invoices to an FTP server?

You can connect your Simple Invoice account to an FTP server and upload all your document types manually or automatically by following the simple steps below. Both FTP and SFTP protocols are supported. Step 1: Access Simple Invoice from the “Apps” section of your Shopify store. Step 2: Navigate to...

How can I uninstall Simple Invoice from my store?

You can uninstall Simple Invoice from your store by following the simple steps below. Your subscription will be canceled when you remove/uninstall the Simple Invoice. Step 1: Click on the Apps, and select the Apps and sales channels settings Step 2: Click on the Remove button

How can I sort my orders from oldest to newest?

Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Orders” button in the Simple Invoice dashboard. Then, click on the “More Filters” button, select the “Order Date” field, choose the date range for the invoices you want to view, and click on the...

How can I show the payment method on my invoices?

You can show the payment method on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and click on the Show Payment Method...

How can I set additional sending conditions?

With Simple Invoice, you can: Configure additional sending conditions using order tags and payment gateways. Set additional conditions for both Invoices and Packing Slips. For more information, please refer to the links for each option below: Order Tags (Include): https://support.simplio.app/knowledgebase/can-i-send-invoices-automatically-just-for-specific-customer-groups/ Order Tags (Exclude): https://support.simplio.app/knowledgebase/how-can-i-prevent-sending-invoices-automatically-for-orders-with-a-specific-tag/ Payment Gateways (Include): https://support.simplio.app/knowledgebase/can-i-send-invoices-automatically-just-for-specific-payment-gateways/ Payment Gateways...

How can I send reminders for unpaid invoices?

You can send reminders for unpaid invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on “Settings” on the Simple Invoice dashboard. Step 3: Scroll down to the Sending Options section, click on the Reminder, and customize it...

How can I send invoices?

With Simple Invoice, you can send invoices in two different ways: Automated PDF Download Links You can create direct download links for your invoices, packing slips, return forms, and credit notes and insert them into your Shopify order email notifications. This allows your customers to download their documents directly from...

How can I send invoices or quotes and accept payments from my customers?

Increase your revenue and improve productivity with the Simple Invoice Quote functionality. What is a Simple Invoice Quote? A quote is an agreement between you and your customer to provide a service or product at an agreed-upon price and within a specific time frame. The quote shows a breakdown of...

How can I send invoices in multiple languages?

You can watch the video tutorial, which guides you through the process step by step: You can send invoices in multiple languages with Simple Invoice by following the simple steps below: Step 1: Access Simple Invoice from the “Apps” section of your Shopify store. Step 2: Navigate to the “Settings”...

How can I send invoices for Shopify POS orders?

You can send invoices for Shopify POS orders both from your Store Admin, Simple Invoice, and POS by following the simple steps below. Shopify Admin Click on the Orders section, select the POS Order you wish to send, click on the More Options, and click on the Send with Simplio...

How can I send invoices for Shopify draft orders?

You can send invoices for Shopify draft orders from both Shopify Store Admin and Simple Invoice by following the simple steps below. If you have not customized your draft order template and invoice email content, please customize your draft order template and customize your invoice email content. Customize Draft Order...

How can I send invoices automatically as soon as I fulfill an order?

You can send invoices automatically as soon as you fulfill an order by following the simple steps below. Your customers will receive an invoice as soon as you fulfill your order. If you activate this option, you can send separate invoice emails to your customers. Step 1: Open Simple Invoice...

How can I send invoices automatically as soon as I accept payment?

You can send invoices automatically as soon as you accept payment by following the simple steps below. Your customers will receive an invoice as soon as they make a payment or you approve the payment. If you activate this option, you can send separate invoice emails to your customers. Step...

How can I send invoices as attachments?

You can send invoices as attachments by following the simple steps below. Step 1: Open Simple Invoice from the “Apps” section of your Shopify store. Step 2: Click on “Settings” on the Simple Invoice dashboard. Step 3: Scroll down to the Sending Options section, click on the Send As Attachment,...

How can I send invoices as a separate email?

You can send invoices as a separate email with Simple Invoice by following the simple steps below. For maximum deliverability, Simplio is using a professional email service. Simple Invoice is trusted by over 12.000+ stores at the moment and you can always be sure that your invoices will be delivered...

How can I send a payment link to my customers?

You can send a payment link to your customers. As a default, when you send a draft order with Simple Invoice, the payment link is sent with the email content. You can find added code for draft orders below. {% if order.is_draft %}If you would like to make a payment...

How can I remove the phone number of my customers from invoices?

You can remove the phone number of your customers from invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and unclick on the...

How can I remove the email address of my customers from invoices?

You can remove the email address of your customers from invoices by following the simple steps below. Step 1: Open Simple Invoice from the “Apps” section of your Shopify store. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and unclick...

How can I receive payments?

You can  watch our video tutorial, which will guide you through the process step by step:   Also, You can receive payment by sending a payment link to your customers by following the simple steps below. As a default, when you send a draft order with Simple Invoice, the payment...

How can I print invoices?

You can print your invoices both from your Shopify store admin and Simple Invoice by following the simple steps below. Shopify Store Admin Step 1: Click on the Orders. Step 2: Click on the order you wish to print, click on the More Actions button, and click on the Print...

How can I print additional product details on my invoices?

You can print additional product details on your invoices by following the simple steps below. You can print additional product details by adding these details to the product metafields or tags and activating the Show Product Meta Fields and Show Product Tags options. Step 1: Open Simple Invoice from your...

How can I prevent sending invoices automatically for orders with a specific tag?

You can watch the video tutorial, which will guide you through the process step by step. Also, you can prevent sending invoices automatically for orders with a specific tag by following the simple steps below: Step 1: Access Simple Invoice from the “Apps” section of your Shopify store. Step 2:...

How can I make tax settings for my invoices?

There is no need to make any configuration on the Simple Invoice side. Once you set up your taxes correctly in your Shopify store, Simple Invoice will use these tax settings and automatically display all the required tax details on your invoices. You can find more information about setting up...

How can I issue credit notes?

Manual Creation Convert to Credit Note   Automatic Credit Notes  You can issue credit notes if your invoices need to be changed and re-issued. What is a Credit Note?  A credit note is an official legal document, just like an invoice, that sellers provide to customers to notify the customer...

How can I insert a secondary page to my invoices?

You can insert a secondary page to your invoices by following the simple steps below. You can add an additional HTML file to your invoices like terms and conditions or policies. Only the Basic HTML file is supported by the Simple Invoice for this feature. You can get more information...

How can I insert a download link to the Shopify order notification email?

You can insert a download link to the Shopify order notification email by following the simple steps below. Step 1: Access Simple Invoice from the “Apps” section of your Shopify store. Step 2: Navigate to the “Settings” section within Simple Invoice. Step 3: Scroll down to the “Automated PDF Download Links”...

How can I hide refunded products on my invoices?

You can hide refunded products on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and unclick on the Show Refunds under...

How can I hide product pictures?

You can hide product pictures from your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps below. Also, hiding product pictures will reduce the size of documents’ PDF files. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step...

How can I hide customer details on my invoices?

You can hide customer details on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and unclick on the Show Customer Details...

How can I generate invoice numbers for my orders?

You may also find our video tutorial on the custom invoice numbering feature below helpful.  Please be aware that utilizing the custom invoice numbers feature may require attention to detail. If you inadvertently use incorrect number formatting, you have the option to reset the numbers entirely by selecting the...

How can I filter orders from a specific date range?

You can filter orders from a specific date range by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Orders” button in the Simple Invoice dashboard. Then, click on the “More Filters” button, select the “Order Date” field,...

How can I edit my Shopify orders?

You can edit your Shopify orders by using the Quick Edit functionality of Simple Invoice. All text fields are inline editable and you can apply changes according to your needs. You can send, download or print the edited invoices from the Quick Edit window. All changes you make with Quick Edit functionality will...

How can I download invoices?

You can download your invoices both from your Shopify store admin and Simple Invoice by following the simple steps below. Shopify Store Admin Step 1: Click on the “Orders” on the Shopify dashboard. Step 2: Click on the order you wish to download, click on the More Actions button, and...

How can I download all my invoices at once?

Unfortunately, you can not download all your invoices at once. You can only download 50 invoices at once. The 50-order limit is something that Shopify controls, and apps, unfortunately, cannot change that limit. Important Note: Because of Shopify’s API limits, Processing 50 invoices at once may seem slow. If you...

How can I display the weight information of my products?

You can display the weight information of your products on your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple...

How can I display the tracking numbers on my invoices?

You can display the tracking numbers on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and click on the Show Tracking...

How can I display the total weight amount on my invoices?

You can display the total weight amount on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, scroll down and click on...

How can I display the total item count on my invoices?

You can display the total item count on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, scroll down and click on...

How can I display the tip amount on my invoices?

You can display the tip amount on your invoices by following the simple steps below. When you activate this option, the Tips are always will be printed as a line item. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the...

How can I display the shipping tax as a separate line?

You can display the shipping tax as a separate line by following the simple steps below. Unfortunately, this feature as a selectable option will be available for future releases of Simple Invoice. After you set up your taxes correctly, please create a support ticket. You can get more information about...

How can I display the shipping cost on my invoices?

You can display the shipping cost on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, scroll down and click on the...

How can I display the shipping company of an order on my invoices?

You can display the shipping company of an order on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and click on...

How can I display the shipping amount?

You can display the shipping amount by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and click on the Show Shipping Line under the...

How can I display the refunded amount on my invoices?

You can display the refunded amount on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, scroll down and click on the...

How can I display the last four digits of a credit card on my invoices?

You can display the last four digits of a credit card on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and...

How can I display the invoice total without tax?

You can display the invoice total without tax by following the simple steps below. For this feature works properly, you have your taxes set up correctly in your Shopify store. Simple Invoice will use these tax settings and automatically display all the required tax details on your invoices. There isn’t...

How can I display the fulfillment method of an order on my invoices?

You can display the fulfillment method of an order on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and click on...

How can I display the fulfillment date on my invoices?

You can display the fulfillment date count on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, scroll down and click on...

How can I display the country of origin information for my products?

You can display the country of origin information for your products on your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on...

How can I display QR Codes on my invoices?

You can use QR codes to direct your customers to specific links, helping to drive traffic, collect payments, or convey marketing messages. Our QR code generator enables you to create QR codes from your store URL, bank details, or any other convertible text. Customers can use QR codes to make...

How can I display product tags on my invoices?

You can display product tags on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, scroll down and click on the Show...

How can I display product meta fields on my invoices?

You can display product meta fields on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, scroll down and click on the...

How can I display paid and due amounts on my invoices?

You can display paid and due amounts on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and click on the Show...

How can I display order tags on my invoices?

You can display order tags on your invoices by following the simple steps below. Since your store can have up to 250 tags (unlimited if you are on Shopify Plus), you need to create a support ticket with an example order number with specific tags you wish us to print...

How can I display non-discounted prices for my invoices?

You can display the non-discounted prices for your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, scroll down and click on the...

How can I display my social media icons on my invoices?

You can display your social media icons on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Then, Click on the “Styling” menu on the left side menu. Step...

How can I display my product prices without tax?

You can display your product prices without tax by following the simple steps below. For this feature works properly, you have your taxes set up correctly in your Shopify store. Simple Invoice will use these tax settings and automatically display all the required tax details on your invoices. There isn’t...

How can I display multiple tax rates on my invoices?

Simple Invoice just prints your order data as an invoice. Once you have your taxes set up correctly in your Shopify store, Simple Invoice will use these tax settings and automatically display all the required tax details on your invoices. Simple Invoice offers an option called “Show Combined TAX View”...

How can I display gift card payments on my invoices?

You can display gift card payments on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and click on the Show Gift...

How can I display discounted product prices for my invoices?

You can display discounted product prices for your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, scroll down and click on the...

How can I display barcodes on my invoices?

With Simple Invoice, you can display barcodes for each product on your orders, as well as barcodes for your documents. You can display barcodes on your invoices by following the simple steps below: Step 1: Access Simple Invoice from the “Apps” section of your Shopify store. Step 2: Navigate to...

How can I customize the text seen in the shipping information section?

You can customize the text seen in the shipping information section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and scroll down to...

How can I customize the text seen in the billing information section?

You can customize the text seen in the billing information section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and scroll down to...

How can I customize the design of my invoices?

You can customize the design of your invoices from the Templates section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Customize your template according to your needs. You...

How can I customize customer details on my invoices?

You can customize customer details on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Options section, and scroll down to the Show Cutomer...

How can I create return forms?

You can create return forms from the Orders section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Select the order you wish to create a return form, select print, download, or upload, and select the Return Form option from...

How can I create packing slips?

You can create packing slips from the Orders section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Select the order you wish to create a packing slip, select print, download, send, or upload, and select the Packing Slip option from...

How can I create invoices in different currencies?

You can create invoices in different currencies by following the simple steps below. When you activate the Multi-Currency feature, your customers will receive their invoices in the currency they select at checkout. Step 1: Access Simple Invoice from the “Apps” section of your Shopify store. Step 2: Navigate to the “Settings”...

How can I convert an order into a quote?

You can convert an order into a quote by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Select the order you wish to convert in the Order section, click on the Convert button, and select the Quote option.

How can I convert a draft order into a quote?

You can convert a draft order into a quote by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the Drafts on the Simple Invoice dashboard, select the order you wish to convert, click on the Convert button, and...

How can I connect my account to cloud?

You can seamlessly connect your Simple Invoice account to Dropbox, Google Drive, and FTP, enabling you to upload all document types either manually or automatically. For more information about connecting your account, please click on the link next to the upload option you wish to use. Dropbox: https://support.simplio.app/knowledgebase/how-can-i-upload-my-invoices-to-dropbox/ Google Drive: ...

How can I collect tax numbers from my customers? (Online Store 2.0 Themes)

You can collect tax numbers from your customers as simply by following the steps from the video below.  After you make the necessary changes to your Store’s theme, you can now change the title and select the location of the tax number from the Other Settings under the Templates....

How can I collect tax numbers from my customers? (Online Store 1.0 Themes)

You can collect tax numbers from your customers by following the simple steps below. Important Information: Inputs won’t be mandatory and can be left blank. These inputs are only designed to collect information and they won’t change anything related to your tax settings. Step 1: Open Simple Invoice from your...

How can I collect tax numbers from my customers?

It is possible to collect VAT numbers from your customers with Simple Invoice. It’s possible to insert inputs into your cart page and user registration page. Collected information will be printed under the Customer Details section, Billing Details section, or Shipping Details section of your documents. Please click the link...

How can I collect a business number from my customers?

You can collect a business number from your customers by using the collect tax numbers feature of the Simple Invoice. Important Information: Inputs won’t be mandatory and can be left blank. These inputs are only designed to collect information and they won’t change anything related to your tax settings. Please...

How can I change the weight type for my products?

You can change the weight type for your products by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Formats section, click on the Weight Type option,...

How can I change the title of the invoice email content?

You can change the title of the invoice email content by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on “Settings” on the Simple Invoice dashboard. Step 3: Scroll down to the Sending Options section, click on the Mail...

How can I change the time format of my invoices?

You can change the time format of your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the Formats section, click on the Time Format option,...

How can I change the size of product pictures?

You can change the size of product pictures of your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps below. Also, changing the size of product pictures will change the size of documents’ PDF files. Step 1: Open Simple Invoice from...

How can I change the sender address of my invoice emails?

You can change the sender address of your invoice emails by following the simple steps below. Step 1: Open Simple Invoice from the “Apps” section of your Shopify store. Step 2: Click on “Settings” on the Simple Invoice dashboard. Step 3: Scroll down to the Sending Options section, click on...

How can I change the language of my documents?

You can  watch our video tutorial, which will guide you through the process step by step:   Also, you can change the language of your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps below. Step 1: Open Simple Invoice from...

How can I change the font of my documents?

You can change the font of your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps below. Simple Invoice is compatible with Google Fonts. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates”...

How can I change the filename for my invoices?

You can  watch our video tutorial, which will guide you through the process step by step:   Also, you can change the filename for your invoices from the Templates section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click...

How can I change the date format of my invoices?

You can change the date format of your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the Simple Invoice dashboard. Step 3: Click on the “Formats” section, and select the Date Format you...

How can I change the content of invoice emails?

You can  watch our video tutorial, which will guide you through the process step by step:   Also, you can change the content of invoice emails by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on “Settings” on the...

How can I change my Simple Invoice plan?

You can learn how to change your “Simple Invoice” account plan by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on “Pricing & Plans” in the Simple Invoice dashboard. Then, select your preferred account type by clicking the “Subscribe”...

How can I bulk process invoices?

You can  watch our video tutorial, which will guide you through the process step by step: You can bulk-process invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Select the orders you wish to process and select one of...

How can I automatically create credit notes?

You can  watch our video tutorial, which will guide you through the process step by step:   Also, you can automatically create credit notes with the Advanced Credit Notes feature by following the simple steps below. Creating a Credit Note involves a lot of details which increases your chances of...

How can I add the due date and issue date to my invoices?

You can watch our video tutorial, which will guide you through the process step by step:   Also, you can add the due date and issue date to your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click...

How can I add my logo to my documents?

You can watch our video tutorial, which will guide you through the process step by step:   Also, you can add your logo to your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps below. The uploaded logo is used for...

How can I add my company tax number to my invoices?

You can watch our video tutorial, which will guide you through the process step by step:   Also, you can add your company tax number to your invoices by following the simple steps below. If you added your company tax number during the Simple Invoice setup, it will appear as...

How can I add my company information to my documents?

You can watch our video tutorial, which will guide you through the process step by step:   Also, you can add your company information to your invoices by following the simple steps below. If you added your company information during the Simple Invoice setup, it will appear in the company...

How can I add my business registration number to my invoices?

You can watch our video tutorial, which will guide you through the process step by step:   Also, you can add your business registration number to your invoices by following the simple steps below. Important Note: If you added your business registration number during the Simple Invoice setup, it will...

How can I add my bank details to my invoices?

You can watch our video tutorial, which will guide you through the process step by step:   Also, You can add your bank details to your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates”...

How can I add an email address to the BCC field of my invoice emails?

You can watch our video tutorial, which will guide you through the process step by step:   Also, you can add an email address to the BCC field of your invoice emails by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step...

How can I add additional terms to my invoices?

You can  watch our video tutorial, which will guide you through the process step by step: Also, you can add additional terms to your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on the “Templates” on the...

How can I add a secondary language for my invoices?

You can watch the video tutorial, which provides a step-by-step guide through the process.  Also, you can add a secondary language for your invoices by following the simple steps below. If you are selling globally, it is better to add additional languages through Simple Invoice and send your invoices from the “Orders” section...

How can I accept payments?

You can accept payments from your customers in three different ways. You can receive payments by sending Drafts with Simple Invoice, adding a payment link to the “My Account” Page, and sending Quotes to your customers. You can get more information for each option from the guides below. Sending Drafts:...

Does Simple Invoice support the multi-currency conversion functionality of Shopify?

You can watch our video tutorial, which will guide you through the process step by step:   Simple Invoice supports the multi-currency conversion functionality of Shopify by following the simple steps below. If you are using Shopify Payments, you are eligible to use Shopify’s Native Currency. You can find more...

Can I use both invoice numbers and order numbers at the same time?

You can watch our video tutorial, which will guide you through the process step by step: Also, you can use both invoice numbers and order numbers at the same time by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click...

Can I send invoices automatically just for specific payment gateways?

You can view the video tutorial, which will guide you through the process step by step.  Alos, you can send invoices automatically just for specific payment gateways by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Click on “Settings”...

Can I send invoices automatically just for specific customer groups?

You can also watch the video tutorial, which will guide you through the process step by step. Also, you can send automatic invoices to specific customer groups by following the simple steps below: In order to send automatic invoices for specific customer groups, you can add a tag to your...

Can I disable automatic invoice sending for specific payment gateways?

You can watch the video tutorial, which guides you through the process step by step:  You can disable automatic invoice sending for specific payment gateways by following the simple steps below: Step 1: Access Simple Invoice from the “Apps” section of your Shopify store. Step 2: Navigate to the...

Can I disable automatic invoice sending for specific customer groups?

You can  watch our video tutorial, which will guide you through the process step by step:  You can disable automatic invoice sending for specific customer groups with a workaround by following the simple steps below. In order to disable automatic invoice sending, you can add a tag to your...