Why I’m not able to see any tax on my invoices?

Simple Invoice just prints your order data as an invoice. Once you have your taxes set up correctly in your Shopify store, Simple Invoice will...

Why don’t my customers receive their invoices in the right language?

Did you read our setup guide about how to create invoices in different languages? If you haven’t read it yet, please click here to read...

Where can I change the page margin for my invoices?

You can change the page margin for your invoices from the browser’s print preview screen.

What are the variables I can use for the invoice email content?

You can use predefined variables for the invoice email content. You can use 3 “variables” and 1 “if condition” in your email content field. These...

Quick Setup Guide

You can watch the following video to walk you through the initial configuration process step by step.  After the installation of Simple Invoice, you...

How does the Free plan work?

With the Free Plan, you have all the starting tools to start invoicing for your business. Simple Invoice’s Free Plan subscription offers 50 Invoices /...

How can my customers pay the remaining balance of their orders from the My Account section of my store? (Online Store 2.0 Themes)

Your customers can directly pay the remaining balance of their orders from the “My Account” page simply by following the steps in the video below....

How can my customers pay the remaining balance of their orders from the My Account section of my store? (Online Store 1.0 Themes)

Your customers can pay the remaining balance of their orders from the My Account section of your store by activating the My Account Page Payment...

How can my customers pay the remaining balance of their orders from the My Account section of my store?

Your customers can directly pay the remaining balance of their orders from the “My Account” page. Please click the link according to your Online Store...

How can my customers make a payment for unpaid or partially paid orders?

Your customers can make a payment for unpaid or partially paid orders in two different ways. You can send an email via Simple Invoice with...

How can my customers download their invoices from the My Account section of my store? (Online Store 2.0 Themes)

Your customers can directly download their invoices from the “My Account” page simply by following the steps from the video below.  Here is an...

How can my customers download their invoices from the My Account section of my store? (Online Store 1.0 Themes)

Your customers can download their invoices from the My Account section of your store by activating the My Account Page Invoices feature. Please follow the...

How can my customers download their invoices from the My Account section of my store?

Your customers can directly download their invoices from the “My Account” page. Please click the link according to your Online Store version. If you are...

How can my customers download invoices after a successful purchase?

Your customers can download their invoices after a successful purchase by activating the Order Success Page Invoices feature. Please follow the simple steps in the...

How can I use an image on the invoice email content?

You can use an image on the invoice email content by uploading an image or adding the URL of that image. Please follow the simple...

How can I upload my invoices to Google Drive?

You can connect your Simple Invoice account to your Google Drive account and upload all your document types manually or automatically by following the simple...

How can I upload my invoices to Dropbox?

You can connect your Simple Invoice account to your Dropbox account and upload all your document types manually or automatically by following the simple steps...

How can I upload my invoices to an FTP server?

You can connect your Simple Invoice account to an FTP server and upload all your document types manually or automatically by following the simple steps...

How can I uninstall Simple Invoice from my store?

You can uninstall Simple Invoice from your store by following the simple steps below. Your subscription will be canceled when you remove/uninstall the Simple Invoice....

How can I show the payment method on my invoices?

You can show the payment method on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section....

How can I set additional sending conditions?

You can configure additional sending conditions with order tags and payment gateways. You can set additional conditions both for Invoices and Packing Slips. You can...

How can I send reminders for unpaid invoices?

You can send reminders for unpaid invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step...

How can I send invoices?

You can send invoices in two different ways with Simple Invoice. Automated PDF Download Links You can create direct download links for your invoices, packing...

How can I send invoices or quotes and accept payments from my customers?

Increase your revenue and improve productivity with the Simple Invoice Quote functionality. What is a Simple Invoice Quote? A quote is an agreement between you...

How can I send invoices in multiple languages?

You can send invoices in multiple languages with the Simple Invoice by following the simple steps below. Step 1: Open Simple Invoice from your Shopify...

How can I send invoices for Shopify POS orders?

You can send invoices for Shopify POS orders both from your Store Admin, Simple Invoice, and POS by following the simple steps below. Shopify Admin...

How can I send invoices for Shopify draft orders?

You can send invoices for Shopify draft orders from both Shopify Store Admin and Simple Invoice by following the simple steps below. If you have...

How can I send invoices automatically as soon as I fulfill an order?

You can send invoices automatically as soon as you fulfill an order by following the simple steps below. Your customers will receive an invoice as...

How can I send invoices automatically as soon as I accept payment?

You can send invoices automatically as soon as you accept payment by following the simple steps below. Your customers will receive an invoice as soon...

How can I send invoices as attachments?

You can send invoices as attachments by following the simple steps below. Step 1: Open Simple Invoice from the “Apps” section of your Shopify store....

How can I send invoices as a separate email?

You can send invoices as a separate email with Simple Invoice by following the simple steps below. For maximum deliverability, Simplio is using a professional...

How can I send a payment link to my customers?

You can send a payment link to your customers. As a default, when you send a draft order with Simple Invoice, the payment link is...

How can I remove the phone number of my customers from invoices?

You can remove the phone number of your customers from invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify...

How can I remove the email address of my customers from invoices?

You can remove the email address of your customers from invoices by following the simple steps below. Step 1: Open Simple Invoice from the “Apps”...

How can I receive payments?

You can receive payment by sending a payment link to your customers by following the simple steps below. As a default, when you send a...

How can I print invoices?

You can print your invoices both from your Shopify store admin and Simple Invoice by following the simple steps below. Shopify Store Admin Step 1:...

How can I print additional product details on my invoices?

You can print additional product details on your invoices by following the simple steps below. You can print additional product details by adding these details...

How can I prevent sending invoices automatically for orders with a specific tag?

You can prevent sending invoices automatically for orders with a specific tag by following the simple steps below. Step 1: Open Simple Invoice from your...

How can I make tax settings for my invoices?

There is no need to make any configuration on the Simple Invoice side. Once you set up your taxes correctly in your Shopify store, Simple...

How can I issue credit notes?

You can issue credit notes if your invoices need to be changed and re-issued. What is a Credit Note?  A credit note is an official...

How can I insert a secondary page to my invoices?

You can insert a secondary page to your invoices by following the simple steps below. You can add an additional HTML file to your invoices...

How can I insert a download link to the Shopify order notification email?

You can insert a download link to the Shopify order notification email by following the simple steps below. Step 1: Open Simple Invoice from your...

How can I hide refunded products on my invoices?

You can hide refunded products on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section....

How can I hide product pictures?

You can hide product pictures from your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps...

How can I hide customer details on my invoices?

You can hide customer details on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section....

How can I generate invoice numbers for my orders?

You can generate invoice numbers for your orders by following the simple steps below. The custom invoice number is a unique, sequential number that is...

How can I filter orders from a specific date range?

You can filter orders from a specific date range by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I edit my Shopify orders?

You can edit your Shopify orders by using the Quick Edit functionality of Simple Invoice. All text fields are inline editable and you can apply...

How can I download invoices?

You can download your invoices both from your Shopify store admin and Simple Invoice by following the simple steps below. Shopify Store Admin Step 1:...

How can I download all my invoices at once?

Unfortunately, you can not download all your invoices at once. You can only download 50 invoices at once. The 50-order limit is something that Shopify...

How can I display the weight information of my products?

You can display the weight information of your products on your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by...

How can I display the tracking numbers on my invoices?

You can display the tracking numbers on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I display the total weight amount on my invoices?

You can display the total weight amount on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s...

How can I display the total item count on my invoices?

You can display the total item count on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s...

How can I display the tip amount on my invoices?

You can display the tip amount on your invoices by following the simple steps below. When you activate this option, the Tips are always will...

How can I display the shipping tax as a separate line?

You can display the shipping tax as a separate line by following the simple steps below. Unfortunately, this feature as a selectable option will be...

How can I display the shipping cost on my invoices?

You can display the shipping cost on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I display the shipping company of an order on my invoices?

You can display the shipping company of an order on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your...

How can I display the shipping amount?

You can display the shipping amount by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2:...

How can I display the refunded amount on my invoices?

You can display the refunded amount on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I display the last four digits of a credit card on my invoices?

You can display the last four digits of a credit card on your invoices by following the simple steps below. Step 1: Open Simple Invoice...

How can I display the invoice total without tax?

You can display the invoice total without tax by following the simple steps below. For this feature works properly, you have your taxes set up...

How can I display the fulfillment method of an order on my invoices?

You can display the fulfillment method of an order on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your...

How can I display the fulfillment date on my invoices?

You can display the fulfillment date count on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s...

How can I display the country of origin information for my products?

You can display the country of origin information for your products on your documents such as invoices, drafts, credit notes, packing slips, return forms, and...

How can I display QR Codes on my invoices?

You can display QR Codes on your invoices by following the simple steps below. You can use QR codes to generate customer interest, drive traffic,...

How can I display product tags on my invoices?

You can display product tags on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section....

How can I display product meta fields on my invoices?

You can display product meta fields on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I display paid and due amounts on my invoices?

You can display paid and due amounts on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s...

How can I display order tags on my invoices?

You can display order tags on your invoices by following the simple steps below. Since your store can have up to 250 tags (unlimited if...

How can I display non-discounted prices for my invoices?

You can display the non-discounted prices for your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I display my social media icons on my invoices?

You can display your social media icons on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s...

How can I display my product prices without tax?

You can display your product prices without tax by following the simple steps below. For this feature works properly, you have your taxes set up...

How can I display multiple tax rates on my invoices?

Simple Invoice just prints your order data as an invoice. Once you have your taxes set up correctly in your Shopify store, Simple Invoice will...

How can I display gift card payments on my invoices?

You can display gift card payments on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I display discounted product prices for my invoices?

You can display discounted product prices for your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I display barcodes on my invoices?

You can display barcodes on your invoices by following the simple steps below. You can print barcodes for each product and also on top of...

How can I customize the text seen in the shipping information section?

You can customize the text seen in the shipping information section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify...

How can I customize the text seen in the billing information section?

You can customize the text seen in the billing information section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify...

How can I customize the design of my invoices?

You can customize the design of your invoices from the Templates section by following the simple steps below. Step 1: Open Simple Invoice from your...

How can I customize customer details on my invoices?

You can customize customer details on your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section....

How can I create return forms?

You can create return forms from the Orders section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I create packing slips?

You can create packing slips from the Orders section by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section....

How can I create invoices in different currencies?

You can create invoices in different currencies by following the simple steps below. When you activate the Multi-Currency feature, your customers will receive their invoices according...

How can I convert an order into a quote?

You can convert an order into a quote by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section....

How can I convert a draft order into a quote?

You can convert a draft order into a quote by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I connect my account to cloud?

You can connect your Simple Invoice account to your Dropbox, Google Drive, and FTP accounts and upload all your document types manually or automatically. Please...

How can I collect tax numbers from my customers? (Online Store 2.0 Themes)

You can collect tax numbers from your customers as simply by following the steps from the video below.  After you make the necessary changes...

How can I collect tax numbers from my customers? (Online Store 1.0 Themes)

You can collect tax numbers from your customers by following the simple steps below. Important Information: Inputs won’t be mandatory and can be left blank....

How can I collect tax numbers from my customers?

It is possible to collect VAT numbers from your customers with Simple Invoice. It’s possible to insert inputs into your cart page and user registration...

How can I collect a business number from my customers?

You can collect a business number from your customers by using the collect tax numbers feature of the Simple Invoice. Important Information: Inputs won’t be...

How can I change the weight type for my products?

You can change the weight type for your products by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I change the title of the invoice email content?

You can change the title of the invoice email content by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s...

How can I change the time format of my invoices?

You can change the time format of your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I change the size of product pictures?

You can change the size of product pictures of your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following...

How can I change the sender address of my invoice emails?

You can change the sender address of your invoice emails by following the simple steps below. Step 1: Open Simple Invoice from the “Apps” section...

How can I change the language of my documents?

You can change the language of your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps...

How can I change the font of my documents?

You can change the font of your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps...

How can I change the filename for my invoices?

You can change the filename for your invoices from the Templates section by following the simple steps below. Step 1: Open Simple Invoice from your...

How can I change the date format of my invoices?

You can change the date format of your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I change the content of invoice emails?

You can change the content of invoice emails by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section....

How can I change my Simple Invoice plan?

You can change your Simple Invoice plan by following the simple steps below. Step 1: Open Simple Invoice from the “Apps” section of your Shopify...

How can I batch process invoices?

You can batch-process invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section. Step 2: Select the...

How can I automatically create credit notes?

You can automatically create credit notes with the Advanced Credit Notes feature by following the simple steps below. Creating a Credit Note involves a lot...

How can I add the due date and issue date to my invoices?

You can add the due date and issue date to your invoices by following the simple steps below. Step 1: Open Simple Invoice from your...

How can I add my logo to my documents?

You can add your logo to your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes by following the simple steps...

How can I add my company tax number to my invoices?

You can add your company tax number to your invoices by following the simple steps below. If you added your company tax number during the...

How can I add my company information to my documents?

You can add your company information to your invoices by following the simple steps below. If you added your company information during the Simple Invoice...

How can I add my business registration number to my invoices?

You can add your business registration number to your invoices by following the simple steps below. If you added your business registration number during the...

How can I add my bank details to my invoices?

You can add your bank details to your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps”...

How can I add an email address to the BCC field of my invoice emails?

You can add an email address to the BCC field of your invoice emails by following the simple steps below. Step 1: Open Simple Invoice...

How can I add additional terms to my invoices?

You can add additional terms to your invoices by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s “Apps” section....

How can I add a secondary language for my invoices?

You can add a secondary language for your invoices by following the simple steps below. If you are selling globally, it is better to add additional languages through Simple...

How can I accept payments?

You can accept payments from your customers in three different ways. You can receive payments by sending Drafts with Simple Invoice, adding a payment link...

Does Simple Invoice support the multi-currency conversion functionality of Shopify?

Simple Invoice supports the multi-currency conversion functionality of Shopify by following the simple steps below. If you are using Shopify Payments, you are eligible to...

Can I use both invoice numbers and order numbers at the same time?

You can use both invoice numbers and order numbers at the same time by following the simple steps below. Step 1: Open Simple Invoice from...

Can I send invoices automatically just for specific payment gateways?

You can send invoices automatically just for specific payment gateways by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s...

Can I send invoices automatically just for specific customer groups?

You can send automatic invoices for specific customer groups with a workaround by following the simple steps below. In order to send automatic invoices for...

Can I disable automatic invoice sending for specific payment gateways?

You can disable automatic invoice sending for specific payment gateways by following the simple steps below. Step 1: Open Simple Invoice from your Shopify store’s...

Can I disable automatic invoice sending for specific customer groups?

You can disable automatic invoice sending for specific customer groups with a workaround by following the simple steps below. In order to disable automatic invoice...