Why I’m not able to see any tax on my invoices?

Simple Invoice just prints your order data as an invoice. Once you have your taxes set up correctly in your Shopify store, Simple Invoice will...

Why I don’t see tax rates on my invoices?

Simple Invoice just prints your order data as an invoice. Once you have your taxes set up correctly in your Shopify store, Simple Invoice will...

Why don’t my customers receive their invoices in the right language?

Did you read our setup guide about how to create invoices in different languages? If you haven’t read it yet, please click here to read...

Where can I change the page margin for my invoices?

You can change the page margin for your invoices from the browser’s print preview screen. Simple Invoice, currently, has no option for changing the margins...

What are the variables I can use for the invoice email content?

You can use predefined variables for the invoice email content. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan....

What are all the variables that I can use with the email content?

You can find the list of all variables that you can use with the email content. {{ order.customer.first_name }} {{ order.customer.last_name }} {{ order.customer.email }}...

Quick Setup Guide

After the installation of Simple Invoice, you should see the Quick Setup Wizard where you can edit your basic company information and upload your logo...

How to send invoices?

This guide is designed to provide you all the necessary information about sending invoices. Simple Invoice offers two methods for invoice delivery. Automated PDF Download...

How to automatically upload your invoices to Google Drive?

Learn how to connect Google Drive to your Simple Invoice account and automatically upload your invoices. You can also install the Google Drive app on...

How does the Free plan work?

With the Free Plan, you have all the starting tools to start invoicing for your business. Simple Invoice’s Free Plan subscription offers 50 Invoices /...

How can my customers pay the remaining balance of their orders from the My Account section of my store?

Your customers can pay the remaining balance of their orders from the My Account section of your store by activating the My Account Page Payment...

How can my customers make a payment for unpaid or partially paid orders?

Your customers can make a payment for unpaid or partially paid orders in two different ways. You can send an email via Simple Invoice with...

How can my customers download their invoices from the My Account section of my store?

Your customers can download their invoices from the My Account section of your store by activating the My Account Page Invoices feature. The “My Account...

How can my customers download invoices after a successful purchase?

Your customers can download their invoices after successful purchase by activating the Order Success Page Invoices feature. The order success page invoices feature requires you...

How can I use custom/sequential invoice numbers?

Please open Simple Invoice from the “Apps” section of your Shopify store. Navigate to Settings -> Manage Templates Click the “Other Settings” header from the...

How can I use an image on the invoice email content?

You can use an image on the invoice email content. You can either upload an image or add the URL of that image. Adding an...

How can I upload my invoices to Google Drive?

You can connect your Simple Invoice account to your Google Drive account and upload all your document types manually or automatically. Uploading invoices with Google...

How can I upload my invoices to Dropbox?

You can connect your Simple Invoice account to your Dropbox account and upload all your document types manually or automatically. Uploading invoices to your Dropbox...

How can I upload my invoices to an FTP server?

You can connect your Simple Invoice account to an FTP server and upload all your document types manually or automatically. Both FTP and SFTP protocols...

How can I uninstall Simple Invoice from my store?

You can uninstall Simple Invoice from your store. Your subscription will be canceled when you remove/uninstall the Simple Invoice. Please follow the simple steps below...

How can I show the payment method on my invoices?

You can show the payment method on your invoices. Please follow the simple steps below in order to show the payment method on your invoices....

How can I send reminders for unpaid invoices?

You can send reminders for unpaid invoices. Sending reminders feature requires you to subscribe to the Pro or Premium Plan. Please follow the simple steps...

How can I send invoices?

You can send invoices in two different ways with Simple Invoice. Automated PDF Download Links You can create direct download links for your invoices, packing...

How can I send invoices or quotes and accept payments from my customers?

Increase your revenue and improve productivity with our simple quote functionality. A quote is an agreement between you and your customer to provide a service...

How can I send invoices in multiple languages?

You can send invoices in multiple languages with the Simple Invoice. The Multi-Language Invoices feature and Sending Invoices with Simple Invoice feature require you to...

How can I send invoices for Shopify POS orders?

You can send invoices for Shopify POS orders both from your Store Admin and Simple Invoice. Sending invoices with Simple Invoice requires you to subscribe...

How can I send invoices for Shopify draft orders?

You can send invoices for Shopify draft orders from both Shopify Store Admin and Simple Invoice. Please follow the simple steps below in order to...

How can I send invoices automatically as soon as I fulfill an order?

You can send invoices automatically as soon as you fulfill an order. In order to use this feature, you need to subscribe to the Pro...

How can I send invoices automatically as soon as I accept payment?

You can send invoices automatically as soon as you accept payment. In order to use this feature, you need to subscribe to the Pro or...

How can I send invoices as attachments?

You can send invoices as attachments. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan. Please follow the simple...

How can I send invoices as a separate email?

You can send invoices as a separate email with Simple Invoice. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium...

How can I send a payment link to my customers?

You can send a payment link to your customers. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan. As...

How can I remove the phone number of my customers from invoices?

You can remove the phone number of your customers from invoices. Please follow the simple steps below in order to remove the phone number of...

How can I remove the email address of my customers from invoices?

You can remove the email address of your customers from invoices. Please follow the simple steps below in order to remove the email address of...

How can I receive payments?

You can receive payment by sending a payment link to your customers. Sending invoices with Simple Invoice requires you to subscribe to the Pro or...

How can I process credit notes, packing slips and return forms?

You can print or download documents like Credit Notes, Packing Slips, Return Forms from the “Orders” page of Simple Invoice. Just click on the “Apps”...

How can I print invoices?

You can print your invoices both from your Shopify store admin and Simple Invoice. Please follow the simple steps below in order to print your...

How can I print additional product details on my invoices?

You can print additional product details on your invoices. You can print additional product details by activating the Show Product Meta Fields and Show Product...

How can I prevent sending invoices automatically for orders with a specific tag?

You can prevent sending invoices automatically for orders with a specific tag. Sending invoices with Simple Invoice requires you to subscribe to the Pro or...

How can I make tax settings for my invoices?

There is no need to make any configuration on the Simple Invoice side. Once you set up your taxes correctly in your Shopify store, Simple...

How can I make permanent changes to my invoice templete?

You can make permanent changes to your invoice template by visiting the “Customize Template” section of Simple Invoice. Once you finish making changes to your...

How can I issue credit notes?

You can issue credit notes in two different ways. You can create a credit note from the Orders section or with the Advanced Credit Note...

How can I insert a secondary page to my invoices?

You can insert a secondary page to your invoices. You can add an additional HTML file to your invoices like terms and conditions or policies....

How can I insert a download link to the Shopify order notification email?

You can insert a download link to the Shopify order notification email. Please follow the simple steps below in order to insert a download link...

How can I hide refunded products on my invoices?

You can hide refunded products on your invoices. Please follow the simple steps below in order to hide refunded products on your invoices. Step 1:...

How can I hide product pictures?

You can hide product pictures from your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes (only in the premium plan)....

How can I hide customer details on my invoices?

You can hide customer details on your invoices. Please follow the simple steps below in order to hide customer details on your invoices. Step 1:...

How can I generate invoice numbers for my orders?

You can generate invoice numbers for your orders. The custom invoice number is a unique, sequential number that is systematically assigned to your invoices. Please...

How can I filter orders from a specific date range?

You can filter orders from a specific date range. Please follow the simple steps below in order to filter orders from a specific date range....

How can I edit my Shopify orders?

You can edit your Shopify orders by using the Quick Edit functionality of Simple Invoice. All text fields are inline editable and you can apply...

How can I download invoices?

You can download your invoices both from your Shopify store admin and Simple Invoice. Please follow the simple steps below in order to download your...

How can I download all my invoices at once?

Unfortunately, you can not download all your invoices at once. You can only download 50 invoices at once. The 50 order limit is something that...

How can I display the weight information of my products?

You can display the weight information of your products on your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes (only...

How can I display the total weight amount on my invoices?

You can display the total weight amount on your invoices. Please follow the simple steps below in order to display the total weight amount on...

How can I display the total item count on my invoices?

You can display the total item count on your invoices. Please follow the simple steps below in order to display the total item count on...

How can I display the tip amount on my invoices?

You can display the tip amount on your invoices. Please follow the simple steps below in order to display the tip amount on your invoices....

How can I display the shipping tax as a separate line?

You can display the shipping tax as a separate line. Unfortunately, this feature as a selectable option will be available for future releases of Simple...

How can I display the shipping cost on my invoices?

You can display the shipping cost on your invoices. Please follow the simple steps below in order to display the shipping cost on your invoices....

How can I display the shipping company of an order on my invoices?

You can display the fulfillment method of an order on your invoices. Please follow the simple steps below in order to display the fulfillment method...

How can I display the shipping amount?

You can display the shipping amount. Please follow the simple steps below in order to display the shipping amount. Step 1: Open Simple Invoice from...

How can I display the refunded amount on my invoices?

You can display the refunded amount on your invoices. Please follow the simple steps below in order to display the refunded amount on your invoices....

How can I display the last four digits of a credit card on my invoices?

You can display the last four digits of a credit card on your invoices. Please follow the simple steps below in order to display the...

How can I display the invoice total without tax?

You can display the invoice total without tax. For this feature works properly, you have your taxes set up correctly in your Shopify store. Simple...

How can I display the fulfillment method of an order on my invoices?

You can display the fulfillment method of an order on your invoices. Please follow the simple steps below in order to display the fulfillment method...

How can I display the fulfillment date on my invoices?

You can display the fulfillment date count on your invoices. Please follow the simple steps below in order to display the fulfillment date on your...

How can I display the country of origin information for my products?

You can display the country of origin information for your products on your documents such as invoices, drafts, credit notes, packing slips, return forms, and...

How can I display product tags on my invoices?

You can display product tags on your invoices. Please follow the simple steps below in order to display product tags on your invoices. Step 1:...

How can I display product meta fields on my invoices?

You can display product meta fields on your invoices. Please follow the simple steps below in order to display product meta fields on your invoices....

How can I display paid and due amounts on my invoices?

You can display paid and due amounts on your invoices. Please follow the simple steps below in order to display paid and due amounts on...

How can I display order tags on my invoices?

You can display order tags on your invoices. Since your store can have up to 250 tags (unlimited if you have a shop on the...

How can I display non-discounted prices for my invoices?

You can display the non-discounted prices for your invoices. Please follow the simple steps below in order to display the non-discounted product prices for your...

How can I display my social media icons on my invoices?

You can display your social media icons on your invoices. Please follow the simple steps below in order to display your social media icons on...

How can I display my product prices without tax?

You can display your product prices without tax. For this feature works properly, you have your taxes set up correctly in your Shopify store. Simple...

How can I display my company’s tax number on my invoices?

All visible text fields are inline editable. The most common way to add your company’s tax number is to write it in the upper right...

How can I display multiple tax rates on my invoices?

Simple Invoice just prints your order data as an invoice. Once you have your taxes set up correctly in your Shopify store, Simple Invoice will...

How can I display gift card payments on my invoices?

You can display gift card payments on your invoices. Since every store in Shopify stores this data differently, you need to create a support ticket...

How can I display discounted product prices for my invoices?

You can display discounted product prices for your invoices. Please follow the simple steps below in order to display discounted product prices for your invoices....

How can I display barcodes on my invoices?

You can display barcodes on your invoices. You can print barcodes for each product and also on top of your documents with ease. Please follow...

How can I customize the text seen in the shipping information section?

You can customize the text seen in the shipping information section. Please follow the simple steps below in order to customize the text seen in...

How can I customize the text seen in the billing information section?

You can customize the text seen in the billing information section. Please follow the simple steps below in order to customize the text seen in...

How can I customize the design of my invoices?

You can customize the design of your invoices from the Templates section. Please follow the simple steps below in order to use both invoice numbers...

How can I customize customer details on my invoices?

You can customize customer details on your invoices. Please follow the simple steps below in order to customer details on your invoices. Step 1: Open...

How can I create return forms?

You can create return forms from the Orders section. Please follow the simple steps below in order to create return forms. Step 1: Open Simple...

How can I create packing slips?

You can create packing slips from the Orders section. Please follow the simple steps below in order to create packing slips. Step 1: Open Simple...

How can I create invoices with multiple currencies?

Most popular multi-currency apps are integrated with Simple Invoice. If you are using the Coin Currency Converter or Bold Multi-Currency app, you can create invoices...

How can I create invoices in different languages?

You can process invoices in different languages with Simple Invoice and you don’t need any other app to do that. If you have activated the...

How can I create invoices in different currencies?

You can create invoices in different currencies. In order to use this feature, you need to subscribe to the Pro or Premium Plan. When you...

How can I convert an order into a quote?

You can convert an order into a quote. The Quote feature requires you to subscribe to the Premium Plan. Please follow the simple steps below...

How can I convert a draft order into a quote?

You can convert a draft order into a quote. The Quote feature requires you to subscribe to the Premium Plan. Please follow the simple steps...

How can I collect tax numbers from my customers?

You can collect tax numbers from your customers. The collect tax numbers feature requires you to subscribe to the Pro or Premium Plan. Important Information:...

How can I collect a business number from my customers?

You can collect a business number from your customers by using the collect tax numbers feature of the Simple Invoice. The collect tax numbers feature...

How can I change the weight type for my products?

You can change the weight type for your products. Please follow the simple steps below in order to change the weight type for your products....

How can I change the title of the invoice email content?

You can change the title of the invoice email content. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan....

How can I change the time format of my invoices?

You can change the time format of your invoices. Please follow the simple steps below in order to change the time format of your invoices....

How can I change the size of product pictures?

You can change the size of product pictures of your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes (only in...

How can I change the sender address of my invoice emails?

You can change the sender address of your invoice emails. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan. Please...

How can I change the language of my documents?

You can change the language of your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes (only in the premium plan)....

How can I change the font of my documents?

You can change the font of your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes (only in the premium plan)....

How can I change the filename for my invoices?

You can change the filename for your invoices from the Templates section. Please follow the simple steps below in order to change the filename for...

How can I change the date format of my invoices?

You can change the date format of your invoices. Please follow the simple steps below in order to change the date format of your invoices....

How can I change the content of invoice emails?

You can change the content of invoice emails. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan. Please follow...

How can I change my Simple Invoice plan?

You can change your Simple Invoice plan. Please follow the simple steps below in order to change your Simple Invoice plan. Step 1: Open Simple...

How can I batch process invoices?

You can batch process invoices. Please follow the simple steps below in order to batch process invoices. Step 1: Open Simple Invoice from your Shopify...

How can I automatically create credit notes?

You can automatically create credit notes with the Advanced Credit Notes feature. The Advanced Credit Notes feature requires you to subscribe to the Premium Plan....

How can I add the due date and issue date to my invoices?

You can add the due date and issue date to your invoices. Please follow the simple steps below in order to add the due date...

How can I add my logo to my documents?

You can add your logo to your documents such as invoices, drafts, credit notes, packing slips, return forms, and quotes (only in the premium plan)....

How can I add my company tax number to my invoices?

You can add your company tax number to your invoices. Please follow the simple steps below in order to add your company tax number to...

How can I add my company information to my documents?

You can add your company information to your invoices. Please follow the simple steps below in order to add your company information to your invoices....

How can I add my business registration number to my invoices?

You can add your business registration number to your invoices. Please follow the simple steps below in order to add your business registration number to...

How can I add my bank details to my invoices?

You can add your bank details to your invoices. Please follow the simple steps below in order to add your bank details to your invoices....

How can I add an email address to the BCC field of my invoice emails?

You can add an email address to the BCC field of your invoice emails. Sending invoices with Simple Invoice requires you to subscribe to the...

How can I add additional terms to my invoices?

You can add additional terms to your invoices. Please follow the simple steps below in order to add additional terms to your invoices. Step 1:...

How can I add a secondary language for my invoices?

You can add a secondary language for your invoices. Adding additional languages to your documents requires you to subscribe to the Pro or Premium Plan....

Does Simplio support the multi-currency conversion functionality of Shopify?

Simplio supports the multi-currency conversion functionality of Shopify. If you are using Shopify Payments, you are eligible to use Shopify’s Native Currency. You can find...

Can I use both invoice numbers and order numbers at the same time?

You can use both invoice numbers and order numbers at the same time. Please follow the simple steps below in order to use both invoice...

Can I send invoices automatically just for specific payment gateways?

You can send invoices automatically just for specific payment gateways. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan....

Can I send invoices automatically just for specific customer groups?

You can send invoices automatically just for specific customer groups. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan....

Can I disable automatic invoice sending for specific payment gateways?

You can disable automatic invoice sending for specific payment gateways. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan....

Can I disable automatic invoice sending for specific customer groups?

You can disable automatic invoice sending for specific customer groups. Sending invoices with Simple Invoice requires you to subscribe to the Pro or Premium Plan....