You can issue credit notes if your invoices need to be changed and re-issued.

What is a Credit Note? 

A credit note is an official legal document, just like an invoice, that sellers provide to customers to notify the customer about refunded, partially refunded, or canceled orders. Credit notes are typically used when there has been an error in an already-issued invoice, such as an incorrect amount, or when a customer wishes to change their original order. In short, credit notes can be used in any circumstances that would require the invoice to be changed and re-issued.

How can I issue credit notes?

You can issue credit notes in a couple of ways.

Since Shopify does not offer Credit Note functionality, all credit notes should be checked for refunded items and refunded amounts.

Before issuing credit notes, please customize the Credit Note Template according to your needs.

Customize the Credit Note Template.

Step 1: Open Simple Invoice from your Shopify store’s “Apps” section.

Step 2: Click on the “Templates” on the Simple Invoice dashboard.

Step 3: Click on the Template Type dropdown menu, Select the Credit Note, and Customize the Template according to your needs.

Step 4: After making the necessary changes, Click on the Save button.

How to issue Credit Notes – Process Orders as Credit Notes

You can process your orders as credit notes from the Orders section of Simple Invoice by following the simple steps below.

Step 1: Navigate to the Orders section and select the order or orders you wish to process as Credit Notes.

Step 2: Select one of the process options from print, download, or upload, and then select the Credit Note option from the dropdown menu.

Important Note: You can only print, download, or upload documents. It is not possible to directly send a Credit Note. You can manually download and send it to your customer.

How to issue Credit Notes – Advanced Credit Notes 

You can manually or automatically create by using the Advanced Credit Notes functionality of Simple Invoice.

Advanced Credit Notes  | Automatic Credit Notes 

With the help of Advanced Credit Notes, you can auto-create credit notes for your refunded, partially refunded, and canceled orders.

Please follow the simple steps below to set automatically create conditions.

Step 1: Click on “Settings” on the Simple Invoice dashboard.

Step 2: Scroll down to the Advanced Credit Notes section, and click on the conditions in which your credit notes will be created.

The conditions are;

Auto on cancel: An advanced credit note will be generated when you cancel an order.

Auto on refund: An advanced credit note will be generated when you make a full refund.

Auto on partially refund: An advanced credit note will be generated when you partially make a refund.

Step 3: Click on the Save button.

Advanced Credit Notes  | Manual Credit Notes 

You can manually create credit notes from the Credit Notes section of your Simple Invoice.

Step 1: Click on “Credit Notes” on the Simple Invoice dashboard.

Step 2: Click on the “Create Credit Note” button.

Step 3: You can set the main details of the credit note in the “Credit Note Details” section.

Step 4: After setting up the Credit Note Details, Click on the “Addresses” section.

You can set your Customer, Billing, and Shipping details. This is an important step since the Credit Note will be sent to this customer. Click “Edit” to select a customer.

Step 5: You can search for a customer or you can fill in the necessary information to add a customer to the Credit Note.

If you wish to add an existing customer, write the customer name or surname to the Search field, click the Search button, and click on “Select Customer” to add the customer.

After you select your customer, you can also edit the customer information before adding it to the Credit Note.

You have the option of copying the information from the previously added details.

Step 6: After setting up the Addresses Details, Click on the “Line Items” section.

You can search for a product or you can fill in the necessary information to add a product to the Credit Note.

If you wish to add an existing product, write the product name to the Search field, click the Search button, and click on “Add Product”.

After you select a product, you can also edit the product information before adding it to the Credit Note.

Step 7: After adding the products in the Line Items section, Click on the “Pricing And Discount” section, Enter the desired amounts, andclickk on the “Save” button to save the Credit Note.

You can also change the currency of the Credit Note here.

Advanced Credit Notes  | How to Process a Credit Note

After creating the credit note, you can print, download, or send it from the Credit Note section of Simple Invoice or the Edit Credit Note section.

You can only send credit notes that are created with advanced credit notes with Simple Invoice.

Before you process the credit notes, please customize your Advanced Credit Note email template from the Sending Options in Settings.

You can now select one of the process options from the Credit Note section.

You can also click on the Actions button and process the Credit Notes from the Edit Credit Note section.